Medical devices and usability

Medical Sector

For medical devices, the most important goal of the human factors/usability engineering process is to minimize use-related hazards and risks and then confirm that these efforts were successful and users can use the device safely and effectively.

We help clients test medical devices and software in our usability lab or in a realistic setting e.g. in a hospital or in a patient’s home.

Specific beneficial outcomes of applying human factors/usability engineering to medical devices include:

  • Easier-to-use devices,
  • Safer connections between device components and accessories (e.g., power cords, leads, tubing, cartridges),
  • Easier-to-read controls and displays,
  • Better user understanding of the device’s status and operation,
  • Better user understanding of a patient’s current medical condition,
  • More effective alarm signals,
  • Easier device maintenance and repair,
  • Reduced user reliance on user manuals,
  • Reduced need for user training and retraining,
  • Reduced risk of use error,
  • Reduced risk of adverse events, and
  • Reduced risk of product recalls.

Our clients include:

  • DAKO, a leading manufacturer of devices for cancer diagnostics,
  • Boston Scientific, a leading manufacturer of devices for a wide range of medical solutions,
  • Oticon and GN Netcom, leading manufactorers of hearing aids,
  •, a leading Danish provider of health care information,
  • The Danish Health and Medicines Authority,
  • Novo Nordisk, a leading company in diabetes
  • Eli Lily and
  • BK Medical, a leading manufacturer of ultra sound devices.

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