Cases

Conrad

Conrad

Conrad

User survey as conversion optimization for Conrad

In Germany Conrad is known as a large hypermarket selling electronics, which could be described as a geek’s paradise. Here only imagination limits the development of electronic devices. Read the full case here.

Nokia

Nokia

Nokia

Testing of Nokia’s website, mobile phones and apps

“The process was very straight forward. SnitkerGroup listened to our needs, developed a proposal for test tasks and execution, which made sure we were able to move forward in the process quickly. When the tests had been conducted we received a detailed report including findings and proposals for improvements plus a review of the results so that we could easily use the results in our concept.” Read the full case here.

Cisco

Cisco

Cisco

Testing of router

“We received crucial information about the software interface on one of our products, which was re-evaluated for further use. Their expert test and proposal for improvements resulted in time and cost saving benefits.” Read the full case here.

Frederiksberg Kommune

Frederiksberg Kommune

Frederiksberg Kommune

Testing of website

Frederiksberg Kommune launched their new website frederiksberg.dk. The website is the result of an ambitious strategy to use digital media innovatively for providing citizens with the best service possible. This is why great emphasis has been put on user involvement. Therefore SnitkerGroup has continuously been testing throughout the development phase. Read the full case here.

Danfoss

Danfoss

Danfoss

Testing of heating control panel with touch screen

SnitkerGroup conducted a range of tests for Danfoss. Devi, which is the department at Danfoss that works with under floor heating, has developed a new heating control panel with touch screen. Through the entire process Danfoss has had a desire for involving the users. Read the full case here.

Post Danmark

Post Danmark

Post Danmark

Testing of application procedure on postdanmark.dk

Post Danmark’s HR department wished for a user test of how the users experienced a new application procedure on postdanmark.dk. It is possible on the website to search for posted jobs within different areas of Post Danmark and one can specify where in Denmark one would like to work. SnitkerGroup was contacted to receive their proposal for how the task might be solved. Read the full case here.

Aarhus Kommune

Aarhus Kommune

Aarhus Kommune

Testing of website

Aarhus Kommune (Aarhus Municipality) has launched their newly developed website. Throughout the development and implementation phase SnitkerGroup has continuously conducted user tests of the website. First as a prototype and later the final SiteCore solution. Read the full case here

Rejseplanen

Rejseplanen

Rejseplanen

Testing of website

In connection to an update of the website, Rejseplanen A/S chose to involve SnitkerGroup to perform an expert evaluation of the affected areas. A prototype that roughly demonstrated the functionality had been set up in PowerPoint, and two usability specialists from SnitkerGroup went through it using conventional heuristics of good usability together with their experiences from hundreds of user tests. Read the full case here

SDC Mobilbank

SDC Mobilbank

SDC

Testing of Mobile Banking

In August 2008 SnitkerGroup performed six think aloud tests for SDC of a prototype of SDC Mobilbank. Mobilbank (Mobile Banking) means that you can access your online bank from your mobile phone and as a starting point perform many of the same actions as on a PC.

Statensarkiver

Statensarkiver

Statens Arkiver (The State Archives)

Testing of website

Over the past years The State Archives have developed a new website www.sa.dk. In connection with this SnitkerGroup conducted a number of user tests, and the new website has subsequently received very positive feedback from both external as well as internal users.

Microsoft

Microsoft

Microsoft

Testing of website

Microsoft is about to put the finishing touches on the development of a new version of the portal “Din Virksomhed” www.microsoft.dk/dinvirksomhed. The development of the new version is started from scratch and in connection with this it has been rewarding involving the users.

forum.dk

forum.dk

Forum Chat

Testing of website

When FORUM.DK launched a new version of their website in 2007, the customer support was only heavily loaded for two days. This was a marked improvement compared to previous re-launches, where the overload lasted for several weeks. A major cause of this was that SnitkerGroup in cooperation with FORUM.DK user tested the new design.

Region Hovedstaden

Region Hovedstaden

Region Hovedstaden (The Capital Region of Denmark)

Testing of website

The case is a study of Region Hovedstaden’s target group’s need for web solutions (internet and intranet). The study took place from November 7th until November 17th 2005.

Danish Patient Safety Database

Danish Patient Safety Database

DPDS (Danish Patient Safety Database)

Testing of website

The DPSD project has introduced new workflows for hospital staff – workflows that break with ingrained routines and challenges the entire safety culture at the hospitals. Usability specialist Thomas Visby Snitker was given the task of making sure that the hospital staff was able and wanted to use the new reporting service.

Virk

Virk

Virk.dk

Testing of website

Virk.dk is owned by The Danish Business Authority and is a web portal, where companies should be able to find all the forms they need, when reporting to government authorities. To be able to report the company needs a digital signature. Many reports to government authorities are statutory e.g. VAT. Other triggers compensations e.g. sickness benefits. The forms can be reported both by mail and digitally, however there is a wish from The Danish Business Authority that all reporting should happen digitally.

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